An example of an OKR for a customer support team could be: Objective — Improve customer satisfaction with our service. Key Results — Reduce average response time from 12 hours to 4 hours, increase customer satisfaction score from 7.5 to 9, and resolve 95% of tickets within the first contact. Tracking how many deals are closed can also be a crucial KPI for sales teams to measure performance. Another example for a product team might include launching a new feature with specific usage and adoption goals within a quarter.
