The Employee Net Promoter Score (eNPS) calculation begins by gathering responses to the survey question followed by categorizing respondents into Promoters (9-10), Passives (7-8), and Detractors (0-6). Determine the percentage values for both Promoters and Detractors before subtracting the Detractors' percentage from the Promoters' percentage.
The final eNPS score has a possible range of values between -100 and +100. An elevated score represents greater levels of employee satisfaction and engagement.
